{"id":2466,"date":"2026-01-30T16:18:29","date_gmt":"2026-01-30T16:18:29","guid":{"rendered":"https:\/\/ejese.com\/?page_id=2466"},"modified":"2026-03-18T16:40:59","modified_gmt":"2026-03-18T16:40:59","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/ejese.com\/en\/libro-de-reclamaciones\/","title":{"rendered":"Complaints book"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2466\" class=\"elementor elementor-2466\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ceb83c e-flex e-con-boxed e-con e-parent\" data-id=\"2ceb83c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;pyramids&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg 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e-con-full e-flex e-con e-child\" data-id=\"49010b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-975669a elementor-widget elementor-widget-spacer\" data-id=\"975669a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6ecd13 e-con-full e-flex e-con e-child\" data-id=\"a6ecd13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e9a9e2 elementor-widget elementor-widget-html\" data-id=\"2e9a9e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- BLOQUE T\u00cdTULO \u00b7 SOBRE NOSOTROS -->\r\n\r\n<style>\r\n  .eje-title-wrap{\r\n    width:100%;\r\n    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@media(min-width:768px){\r\n    .ej-grid.two{ grid-template-columns:1fr 1fr; }\r\n    .ej-grid.three{ grid-template-columns:1fr 1fr 1fr; }\r\n  }\r\n\r\n  .ej-field label{\r\n    display:block;\r\n    margin:0 0 6px;\r\n    color:var(--muted);\r\n  }\r\n\r\n  .ej-field input,\r\n  .ej-field select,\r\n  .ej-field textarea{\r\n    width:100%;\r\n    font-family:var(--body-font);\r\n    font-size:var(--body-size);\r\n    font-weight:var(--body-weight);\r\n    color:var(--text);\r\n    padding:10px 12px;\r\n    border:1px solid var(--border);\r\n    border-radius:12px;\r\n    outline:none;\r\n    background:#fff;\r\n    transition:border-color .15s ease, box-shadow .15s ease;\r\n  }\r\n\r\n  .ej-field textarea{ min-height:120px; resize:vertical; }\r\n\r\n  .ej-field input:focus,\r\n  .ej-field select:focus,\r\n  .ej-field textarea:focus{\r\n    border-color:var(--primary);\r\n    box-shadow:0 0 0 3px rgba(20,152,136,.15);\r\n  }\r\n\r\n  .ej-section-title{\r\n    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filter:brightness(.97); }\r\n  .ej-btn-send:active{ transform:translateY(1px); }\r\n\r\n  .ej-small{\r\n    font-size:12px;\r\n    color:var(--muted);\r\n    margin-top:10px;\r\n  }\r\n<\/style>\r\n\r\n<div class=\"ej-libro\">\r\n  <div class=\"ej-card\">\r\n    <h2>Libro de Reclamaciones<\/h2>\r\n\r\n    <div class=\"ej-note\">\r\n      Completa este formulario para registrar tu <strong>reclamo<\/strong> o <strong>queja<\/strong>.\r\n      Te responderemos dentro de los plazos correspondientes.  \r\n      <br><strong>Correo de atenci\u00f3n:<\/strong> [correo@ejese.com]\r\n    <\/div>\r\n\r\n    <!--\r\n      IMPORTANTE (WordPress):\r\n      - Si quieres que realmente env\u00ede correo, usa Elementor Forms \/ WPForms \/ Fluent Forms.\r\n      - Este HTML es visual + validaci\u00f3n b\u00e1sica del navegador.\r\n    -->\r\n    <form class=\"ej-form\" action=\"#\" method=\"post\">\r\n\r\n      <div class=\"ej-section-title\">1. Identificaci\u00f3n del consumidor<\/div>\r\n      <div class=\"ej-grid two\">\r\n        <div class=\"ej-field\">\r\n          <label for=\"nombres\">Nombres y apellidos *<\/label>\r\n          <input id=\"nombres\" name=\"nombres\" type=\"text\" required \/>\r\n        <\/div>\r\n        <div class=\"ej-field\">\r\n          <label for=\"email\">Correo electr\u00f3nico *<\/label>\r\n          <input id=\"email\" name=\"email\" type=\"email\" required \/>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ej-grid three\">\r\n        <div class=\"ej-field\">\r\n          <label for=\"docTipo\">Tipo de documento *<\/label>\r\n          <select id=\"docTipo\" name=\"docTipo\" required>\r\n            <option value=\"\" selected disabled>Seleccionar<\/option>\r\n            <option>DNI<\/option>\r\n            <option>CE<\/option>\r\n            <option>Pasaporte<\/option>\r\n            <option>RUC<\/option>\r\n            <option>Otro<\/option>\r\n          <\/select>\r\n        <\/div>\r\n        <div class=\"ej-field\">\r\n          <label for=\"docNum\">N\u00b0 de documento *<\/label>\r\n          <input id=\"docNum\" name=\"docNum\" type=\"text\" required \/>\r\n        <\/div>\r\n        <div class=\"ej-field\">\r\n          <label for=\"telefono\">Tel\u00e9fono<\/label>\r\n          <input id=\"telefono\" name=\"telefono\" type=\"tel\" \/>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ej-grid\">\r\n        <div class=\"ej-field\">\r\n          <label for=\"direccion\">Direcci\u00f3n<\/label>\r\n          <input id=\"direccion\" name=\"direccion\" type=\"text\" \/>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ej-divider\"><\/div>\r\n\r\n      <div class=\"ej-section-title\">2. Bien contratado<\/div>\r\n      <div class=\"ej-grid two\">\r\n        <div class=\"ej-field\">\r\n          <label for=\"tipoBien\">Tipo *<\/label>\r\n          <select id=\"tipoBien\" name=\"tipoBien\" required>\r\n            <option value=\"\" selected disabled>Seleccionar<\/option>\r\n            <option>Producto<\/option>\r\n            <option>Servicio<\/option>\r\n          <\/select>\r\n        <\/div>\r\n        <div class=\"ej-field\">\r\n          <label for=\"monto\">Monto (opcional)<\/label>\r\n          <input id=\"monto\" name=\"monto\" type=\"text\" placeholder=\"Ej: S\/ 150.00\" \/>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ej-grid\">\r\n        <div class=\"ej-field\">\r\n          <label for=\"detalleBien\">Descripci\u00f3n del producto\/servicio *<\/label>\r\n          <input id=\"detalleBien\" name=\"detalleBien\" type=\"text\" required \/>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ej-divider\"><\/div>\r\n\r\n      <div class=\"ej-section-title\">3. Detalle del reclamo<\/div>\r\n      <div class=\"ej-grid two\">\r\n        <div class=\"ej-field\">\r\n          <label for=\"tipoRegistro\">Tipo de registro *<\/label>\r\n          <select id=\"tipoRegistro\" name=\"tipoRegistro\" required>\r\n            <option value=\"\" selected disabled>Seleccionar<\/option>\r\n            <option>Reclamo (disconformidad relacionada a productos\/servicios)<\/option>\r\n            <option>Queja (malestar o descontento no relacionado directamente al producto\/servicio)<\/option>\r\n          <\/select>\r\n        <\/div>\r\n        <div class=\"ej-field\">\r\n          <label for=\"fecha\">Fecha *<\/label>\r\n          <input id=\"fecha\" name=\"fecha\" type=\"date\" required \/>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ej-grid\">\r\n        <div class=\"ej-field\">\r\n          <label for=\"detalle\">Detalle *<\/label>\r\n          <textarea id=\"detalle\" name=\"detalle\" required placeholder=\"Describe lo ocurrido de forma clara.\"><\/textarea>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ej-grid\">\r\n        <div class=\"ej-field\">\r\n          <label for=\"pedido\">Pedido del consumidor (lo que solicitas) *<\/label>\r\n          <textarea id=\"pedido\" name=\"pedido\" required placeholder=\"Indica qu\u00e9 soluci\u00f3n esperas.\"><\/textarea>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ej-check\">\r\n        <input id=\"acepto\" name=\"acepto\" type=\"checkbox\" required \/>\r\n        <label for=\"acepto\">\r\n          Declaro que la informaci\u00f3n proporcionada es ver\u00eddica y autorizo el tratamiento de mis datos\r\n          para atender este registro, de acuerdo con la Pol\u00edtica de Privacidad.\r\n        <\/label>\r\n      <\/div>\r\n\r\n      <div class=\"ej-actions\">\r\n        <button class=\"ej-btn ej-btn-send\" type=\"submit\">Enviar<\/button>\r\n      <\/div>\r\n\r\n    <\/form>\r\n  <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>libro de reclamaciones Libro de Reclamaciones Completa este formulario para registrar tu reclamo o queja. Te responderemos dentro de los plazos correspondientes. Correo de atenci\u00f3n: [correo@ejese.com] 1. Identificaci\u00f3n del consumidor Nombres y apellidos * Correo electr\u00f3nico * Tipo de documento * SeleccionarDNICEPasaporteRUCOtro N\u00b0 de documento * Tel\u00e9fono Direcci\u00f3n 2. Bien contratado Tipo * SeleccionarProductoServicio Monto [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2466","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Libro de reclamaciones - EJE Soluciones energ\u00e9ticas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ejese.com\/en\/libro-de-reclamaciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Libro de reclamaciones - EJE Soluciones energ\u00e9ticas\" \/>\n<meta property=\"og:description\" content=\"libro de reclamaciones Libro de Reclamaciones Completa este formulario para registrar tu reclamo o queja. Te responderemos dentro de los plazos correspondientes. Correo de atenci\u00f3n: [correo@ejese.com] 1. Identificaci\u00f3n del consumidor Nombres y apellidos * Correo electr\u00f3nico * Tipo de documento * SeleccionarDNICEPasaporteRUCOtro N\u00b0 de documento * Tel\u00e9fono Direcci\u00f3n 2. 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